Thursday, June 04, 2009

Apple and quality - not so sure anymore

Ok, I know nobody really wants to read this kind of stuff but I have to let my frustration out.

Two years ago I bought a Macbook pro for almost 2000€. Everyone told me what high quality standards Apple has and that it would be completly worth paying a bit more.

When I got this nice machine I finished school and had to do a presentation of my master theses. I thought nice, now I can do these nice presentations with keynote. Well actually I had to use my professors PC with a pdf version of the presntation. My Mac first didn't want to start up and had strange video errors and then didn't recognice the projector, no matter how many times I tried. GREAT first impression!

Some months later the keybord backlight stoped working the way it should. It turned on, started flickering, turned off just randomly.
Well I got it fixed during warranty. The technicians decided to replace the whole case. That's when I found out that it's much nice to have the touchpad installed straight and not leaning to one side as it was from the day I got this machine.

Well, everything fixed within warranty time. That's good. How high are the odds that something else would happes?
But then the battery started to die. After 200 cycles it had energy for maybe 5 minutes. And no, my battery is not part of the defect batteries that Apple changes for free.

Now, almost exactly two years after I bought my Macbook pro I took the machine from sleep but nothing happened. The screen stayed black, I could hear the fans, harddisc and CD drive spin up but nothing else. I tried all the key combinations there are, no luck.
The technicians at the store then told me the mainboard broke down and a new one would cost 1000€. GREAT!!!

When I got it back I thought now everything has to be ok - I mean all that's left form the original faulty machine is the screen, CD and hard drive. Well, no. There is also the airport card which now decided to not work with 5GHz networks anymore. I hope they fix this at the store for free since this issue came up after I got it back from the mainboard switch...

If I hadn't put so much money into this crap I would really like to do this:
(And no, I don't mean grow my hair like his)

By the way, my Acer notebook I am writing this on has been working for 8 years without any problems (even the battery is as new).

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